You are welcome to lodge a return request within 10 days of your parcel being received. Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached. Shona Joy does not cover the shipping cost for returning an item. We recommend using a traceable service to reduce the risk of lost parcels.
Return requests can be made via email@example.com. Please include your order number.
Before lodging your request, please also read through the conditions in the section below to ensure your item is eligible for a return. SISU & FINN reserves the right to deny the return if the item(s) fail to meet our return policy requirements, which is in keeping with Fair Trading laws.
FULL PRICE ITEMS
All full priced items are eligible for a refund. The total amount refunded will be minus original shipping charges.
Refunds are reversed onto the form of payment used for the order, i.e. credit card.
Shipping costs of returning an item is the responsibility of the customer.
Due to the limited nature of our pieces, we currently cannot facilitate exchanges. If you would like to return your item for another size or style, please lodge your request a refund and make a new purchase. If you need your item urgently, please contact firstname.lastname@example.org and we will do our best to assist you.
All sale or warehouse sale items with a strikethrough price are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
Full-priced items purchased with a welcome code are eligible for the same returns procedure as full-priced goods. Sale items purchased with a welcome code are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
We make every effort to provide goods of the highest quality to our customers and we hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, please contact our Customer Care Team immediately at email@example.com and ensure you include your order number and a photo of the fault within your email.
The Customer Care Team will respond as soon as possible with a solution.
Gift cards cannot be returned.
COMPLAINTS & COMMENTS
Claims concerning the product delivered must be lodged within 24 hours following delivery of the product.
Claims or disputes will always be examined with the greatest care. It is expected that the customer is acting in good faith when making any complaint(s). The customer should first contact us to seek a solution.
We will aim to reply to all emails within 24hours.