All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.
All prices listed on this website are in Australian Dollars and all charges will be processed in Australian Dollars.
All prices displayed and products and services offered or to be supplied on www.sisuandfinn.com.au are subject to change without notice.
All customers placing an order with Sisu & Finn are required to log-in. This is to ensure that you are able to track current and previous orders.
Making a Purchase
Orders may be made online using the secure Paypal method, Visa or Mastercard.
Changing your order
You cannot cancel or modify an order online once the checkout process has been completed. If there is a mistake in your order, please notify us immediately and quote your Order number so we can rectify any errors prior to processing your order.
Payment & Security
Sisu & Finn currently accepts payment via Mastercard, Visa or a PayPal account. (Visit Paypal's website for full details on how this can be done. www.paypal.com.au.)
Sisu & Finn mainly uses AUSTRALIA POST for its parcels.
Shop online securely with Sisu & Finn and receive$9.50 flat rate shipping to anywhere in Australia.
We offer FREE standard shipping on all Australian based orders over $250 AUD.
Once we receive your order, it will be dispatched within 2 working days of receiving.
Estimated delivery within 3-5 business days.
Please note these delivery times are to metro suburb areas, rural post codes can take a few more working days.
Please visit http://auspost.com.au for delivery times (EST)
Refunds are only offered in case of manufacturing faults.
Sisu & Finn endeavours to ensure that all products are free from damage and defects and staff do a thorough inspection of all goods before they are shipped to our customers. We stand behind the quality of our products, but if you come across a manufacturing fault, please contact us at firstname.lastname@example.org 48 hours of delivery for us to consider exchange for the defective product. Please note refunds or exchanges cannot be guaranteed without prior photographic evidence of the fault.
- Merchandise must be returned within 14 days of delivery receipt.
- Merchandise must be unworn, unwashed, unstained and unperfumed.
- Merchandise must have all tags, attached and be in original sealed packaging.
- Hair accessories, hats, underwear and earrings cannot be returned.
Click here to start the returns process.
Sisu & Finn is not responsible for the cost of return shipping. Customers are urged to hold onto proof of postage as Sisu & Finn is also not responsible for returns lost by Australia Post.
If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
Please keep in mind when we receive return deliveries we aim to process them within 10-15 business days, but high volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience.
Store Credit will be given for all returned products
- Store credit can only be used at www.sisu&finn.com.au
- Store credit cannot be transferred to another person or account.
- Please treat store credit like cash.
- Any purchase amounts that exceed the value of the store credit will require an additional method of payment for the remaining balance due.
- Store credit expires after 12 months if not used.
- Store credit is provided in Australian dollars.
- Your use of store credit constitutes your agreement to our terms and conditions.
Complaints & Comments / Claims & Disputes
Claims concerning the product delivered must be lodged within 24 hours following delivery of the product.
Claims or disputes will always be examined with the greatest care. It is expected that the customer is acting in good faith when making any complaint(s). The customer should first contact us to seek a solution.
We will aim to reply to all emails within 24hours.